Koala Cloud Hosting
Billing Panel
Support

Talk to a human, not a queue.

Billing questions go through WHMCS tickets; server questions can start there too and get routed to the right place.

Open a ticket

Billing, orders and account questions, answered through WHMCS support.

Submit a ticket

Manage billing

Invoices, payment methods and order history live in your WHMCS account.

Go to billing

Manage your server

Console access, file manager, backups and SFTP are in the game panel.

Open panel
FAQ

Common questions.

Where do I check server status?

The Status page shows live CPU, memory, storage and network figures pulled directly from the fleet.

Where do I pay an invoice or change plans?

All billing lives in WHMCS. Use the Billing link in the top navigation to sign in to your account.

How do I restart my server or view the console?

Server control, console access and file management are handled entirely in the Pterodactyl game panel.

Can I request a game that isn't listed yet?

Yes — open a support ticket with the game you'd like to see and we'll assess adding it as a new egg.